Return & Refund Policy – Royal Electronics

1. Return & Exchange Eligibility Period

• Claim Window: Return or exchange requests must be initiated within 7 days from the date of delivery or store purchase.
• Condition of the Item:
  
  
  • The product must be unused, unwashed, and in its original condition.
  • The original brand box, user manuals, warranty cards, and all packed accessories must be complete and intact.
  • Proof of purchase (order receipt, invoice, or digital bill) is required for processing any claim.

2. Valid Reasons for Returns

• Damaged on Arrival: The item arrived physically damaged or broken due to transit.
• Manufacturing Defect: The appliance or device has an operational or electronic fault upon initial setup.
• Incorrect Item Delivered: You received a product, model, or color different from what was ordered.

Note: Change-of-mind returns after dispatch/delivery are generally not eligible for full refunds.

3. Brand Warranty & Repairs

• Products sold with official brand warranties (e.g., Haier, Dawlance, Homage, PEL, Waves) are serviced according to the manufacturer’s warranty policy.
• For post-installation operational defects covered under a brand warranty, customers will be guided to the authorized brand service center or designated warranty provider.

4. Refund Process

• Inspection: Once we receive the returned product, our technical team will inspect it within 24 to 48 hours.
• Approval & Payout: Upon inspection approval:
  
  
  • Cash on Delivery (COD) / Online Transfers: Refunds will be credited back via Bank Transfer, JazzCash, or EasyPaisa within 3–5 working days.
  • Store Purchases: In-store purchases will be refunded via cash or original payment mode at our Raja Bazar branch.
• Shipping Charges: Delivery/courier fees are non-refundable unless the return is due to a mistake on our part (damaged or incorrect product sent).

5. Non-Returnable Items

• Items damaged due to improper home installation, voltage surges, or liquid contact after receipt.
• Items missing original packaging, barcodes, or warranty documentation.
• Claims submitted after the 7-day policy window.

6. How to Initiate a Return

1. Contact us on WhatsApp or Call at +92 316 5610588.
2. Provide your Order Name/Receipt and clear Photos/Videos showing the defect or issue.
3. Our support team will guide you on returning the package to our retail branch or arranging a replacement dispatch.

Contact Information

• Address: Shop No. 23, Liaquat Rd, Raja Bazar, Rawalpindi, Pakistan
• Phone / WhatsApp: +92 316 5610588
• Facebook Page: Royal Electronics Rawalpindi